HKHL Shipping Policy

Global delivery through advanced logistics providers

We work with DHL, UPS, FedEx and air express to ensure fast, secure and trackable delivery services worldwide.

The default standard express delivery time is 6-8 business days, and free delivery is available worldwide. If you have higher delivery requirements, you can choose expedited express for a fee to shorten the delivery wait time.

Processing time

Orders will be processed within 1-3 business days.

Expedited processing: Available upon request (please contact info@hkhl.shop ).

Shipping options and costs

logistics providers	Estimated delivery time	Is tracking service included?	Key Features
DHL Express	3–7 business days	✅ Yes	Door-to-door service and customs clearance matters have been handled
UPS Worldwide	3–7 business days	✅ Yes	Insurance included, signature required
FedEx International	3–7 business days	✅ Yes	Instant Updates
Air express (free)	6-8 business days	✅ Yes	The merchant provides free door-to-door delivery, insurance and real-time update services!

Shipping charges will be calculated at checkout based on weight/destination.

Free Shipping: Free shipping worldwide ( orders over HK$359 can enjoy free shipping ).

Customs duties and import taxes

Duties/taxes are not included in the order total and are the customer's responsibility.

If applicable, the logistics provider will contact you for payment.

Order Tracking

The tracking number and link will be sent via email once the order is shipped.

Shipping delayed? Please check the tracking information before contacting us: info@hkhl.shop .

Delivery restrictions

We are unable to deliver to PO Boxes (signature required).

High value orders (over $800) may require additional verification.

Package lost/damaged

Please report problems within 7 days of receiving the goods.

The following materials are required for the claim: