Refund Policy

1. Scope of application

This Refund Policy applies to all products and services purchased through this platform (except for those specifically excluded from this policy). Accepted payment methods include Klarna installments, the seven major credit cards (including Visa, American Express, Mastercard, JCB, UnionPay, Discover, and Diners Club), Apple Pay, Google Pay, and Shopify Pay. For consumers in the EU, this policy also complies with relevant EU consumer rights regulations.

2. Refund Conditions

  1. Product Quality Issues : If consumers discover product quality issues (including but not limited to damage, performance failure, or serious discrepancy with the product description) after receiving the product, they may request a refund within 30 days of receipt. Consumers must provide clear photos or videos of the product quality issues and other relevant evidence.
  1. Wrong Goods : If the product delivered does not match the customer's order (including model, specifications, color, quantity, etc.) due to issues with the platform, the customer may request a refund within 30 days of receiving the product, free of charge. The customer must provide a photo of the product and their order information as proof.
  1. Consumers can return products without any reason : For products that meet the conditions for no-reason returns (as specified on the product details page), consumers can request a refund within 30 days of receiving the product. However, the product must be intact, unused, with all packaging and accessories, and the product's resaleability will not be affected. Consumers are responsible for shipping costs for the returned product.
  1. Services not provided or not provided as agreed : If the purchased services are not provided as agreed, or if the services provided are materially inconsistent with the agreed content, consumers may request a refund within 30 days of the agreed end date of the services. Consumers must provide evidence that the services were not provided as agreed.
  1. Cooling-off period for EU consumers : In accordance with the EU Consumer Rights Directive, EU consumers are entitled to a 14-day cooling-off period after purchasing products on our platform. This cooling-off period begins on the date the consumer receives the product. During this period, consumers can request a refund without providing a reason, and are not responsible for return shipping costs (except for special products, which are specified on the product details page). This cooling-off period does not conflict with the 30-day no-questions-asked return period stipulated in this policy. EU consumers may choose to use the period that is more favorable to them.
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3. Refund Process for Different Payment Methods

(1) Klarna Installment

  1. Consumers must submit a refund application through the platform customer service or refund application portal within the period that meets the refund conditions, and indicate that it is a Klarna installment order and related order information.
  1. The platform will complete the review within 5 working days after receiving the application. After the review is passed:
    • The repaid portion will be returned to the consumer's original payment account within 3-7 working days;
    • For the unpaid portion, the platform will communicate with Klarna to cancel that part of the installment, and consumers no longer need to repay the outstanding amount.
  1. If any handling fees are incurred during the installment process, whether the incurred handling fees will be refunded will be determined based on the installment agreement and the reason for the refund: if the refund is due to platform reasons, the handling fees will be refunded in full; if the refund is due to no reason due to consumer reasons, the handling fees will not be refunded.

(2) Seven major credit card payments

  1. Consumers must apply for a refund within the period that meets the refund conditions and provide relevant receipts and credit card payment information.
  1. The platform will complete the review within 3 working days after receiving the application. After the review is passed:
    • For non-installment orders, the full refund amount will be returned to the original payment credit card within 3-5 working days;
    • For credit card orders paid with Klarna Instalments, the refund process for Klarna Instalments described above will apply.

(3) Apple Pay

  1. Within the period that meets the refund conditions, consumers submit a refund application through the platform and provide relevant information such as screenshots of Apple Pay transaction records.
  1. The platform will complete the review within 4 working days after receiving the application. Once the review is passed, the refund amount will be returned to the bank card or Apple Wallet balance bound to the consumer's Apple Pay account within 5-10 working days (specific details are subject to Apple Pay rules).

(4) Google Pay

  1. Within the period that meets the refund conditions, consumers submit a refund application to the platform and provide relevant information such as the Google Pay transaction ID.
  1. The platform will complete the review within 4 working days after receiving the application. Once the review is passed, the refund amount will be returned to the payment method associated with the consumer's Google Pay account (such as bank card, etc.) within 3-7 working days.

Shopify Pay

  1. Within the period that meets the refund conditions, consumers initiate a refund application through the platform and provide payment receipts from Shopify Pay.
  1. The platform will complete the review within 3 working days after receiving the application. Once the review is passed, the refund amount will be returned to the consumer's Shopify Pay account or original payment card within 2-5 working days.

IV. Refund Time Limit

  1. Platform review time : From the date of receipt of the consumer's complete refund application and relevant certificates, under normal circumstances, the review time is 3-5 working days (it may be extended in special circumstances, but not more than 7 working days).
  1. Refund arrival time : Different payment methods have different refund arrival times, as follows:
    • Klarna instalment payment: 3-7 working days;
    • Seven major credit cards: 3-5 working days;
    • Apple Pay: 5-10 business days;
    • Google Pay: 3-7 business days;
    • Shopify Pay: 2-5 business days.
The above arrival time is for reference only. The actual arrival time may be affected by the processing time of the bank or payment institution.

V. Handling of Special Situations

  1. The product has been used or affects secondary sales : If the product for which the consumer applies for a refund has been used, the packaging is damaged, or accessories are missing, which affects the secondary sales of the product, the platform will not provide a refund; if the product has quality problems but has been used, the platform will refund part of the amount at its discretion based on the degree of damage to the product.
  1. Refund issues caused by force majeure : If the refund cannot be processed normally due to force majeure (such as natural disasters, war, payment system failure, etc.), the platform will start processing within 3 working days after the force majeure factors are eliminated and notify consumers in a timely manner.
  1. Exceeding the refund application deadline : The platform will not accept refund applications that exceed the deadline specified in the above refund conditions, unless the consumer can provide sufficient evidence to prove that there are special circumstances that caused the failure to apply on time, and the platform has reviewed and confirmed it.

VI. Rights and obligations of both parties

Consumer rights and obligations:

  • You have the right to apply for a refund under the conditions set out in this policy;
  • You should provide authentic and valid refund application materials and relevant vouchers in a timely manner in accordance with the requirements of this policy;
  • Consumers should cooperate with the platform's refund review process. If the platform needs to further understand the situation, consumers should respond promptly.
  • For goods returned without reason in non-EU regions, you should bear the shipping costs of the returned goods and ensure that the goods are in good condition.

Platform rights and obligations:

  • The right to review consumers' refund applications and reject those that do not meet the requirements and provide reasons;
  • Consumers' refund applications should be processed within the prescribed time limit, and the review and refund process should be completed in a timely manner;
  • Consumers' refund application information and related receipts should be properly kept to protect their privacy;
  • If a refund is delayed or incorrect due to reasons attributable to the platform, the platform must promptly correct the issue and assume the corresponding responsibility;
  • For eligible refund applications submitted by consumers in the EU during the 14-day cooling-off period, the shipping costs for returned goods should be waived as stipulated.

VII. Disclaimer

  1. If the refund fails or is delayed due to the consumer's own reasons (such as incorrect payment account information provided, bank card loss or freezing, etc.), the platform will not be responsible and the consumer must bear the relevant consequences.
  1. If refund processing is delayed or problems arise due to system failures, policy adjustments, etc. of banks or payment institutions, the platform will actively assist consumers in communicating with relevant institutions, but will not bear direct responsibility.
  1. This refund policy does not apply to goods or services purchased by consumers through channels not approved by this platform.
This refund policy is effective from the date of publication. The platform reserves the right to modify and improve this policy based on business development and changes in relevant laws and regulations. The modified policy will take effect after the platform announces it. If you have any questions, please contact the platform customer service at any time.